Introduction

Heavy Metal Masters welcomes the implementation of the Protection of Personal Information Act (POPIA) (Act 4 of 2013) and strives to adhere to the guidelines prescribed by the South African government and the Information Regulator.

Your personal information has always been secure with us, and any data you submit to Heavy Metal Masters in your capacity as a customer and user is protected.

In support of this, we provide answers to our most frequently asked questions, guidance on how you can request a record of your personal information or its deletion, the procedure for lodging a POPIA-related complaint, and links to our policies and PAIA manual.

Take note: According to our interpretation of the POPIA regulations and confirmation from our legal team, when you use Heavy Metal Masters in any capacity, you are considered our customer since you are utilizing the services we provide.

Heavy Metal Masters is an online advertising platform and does not participate in transactions between the buyer and the seller, and thus cannot be held accountable for any challenges or disputes that might arise between the two parties.

Heavy Metal Masters cannot be held responsible for the personal information you display and make available to the public when you place an advert on our website. We also cannot be held accountable for what visitors, users, or potential buyers do with that information.

Frequently Asked Questions

1. What is the POPI Act?

The Protection of Personal Information Act (Act 4 of 2013) promotes the protection of personal information processed by public and private bodies, introduces conditions to establish minimum requirements for processing personal information, and provides for the establishment of an Information Regulator to exercise certain powers and perform duties in terms of this Act and the Promotion of Access to Information Act, 2000.

2. Why did I receive Emails or SMS’s from Heavy Metal Masters?

 System-generated communications: These are automatically triggered by actions you take on our website, such as placing an advert, responding to one, or setting up alerts for machinery you are interested in.

 As a Heavy Metal Masters user/customer: You might have filled in one of the forms on our website, app, or social media channels. For example, a contact form, lead form, registration form, an advert placement form, or created an alert. You also might have made a call via a call-tracking number listed on an advert on our website.

3. How can I unsubscribe from receiving Emails or SMS’s from Heavy Metal Masters?

The quickest way to unsubscribe from emails is to click on the ‘Unsubscribe’ link at the bottom of the email.

Alternatively, send an email to info@heavymetalmasters.com with your request to unsubscribe. Please include the email address and/or contact number you wish to unsubscribe.

4. Why did I receive WhatsApp messages from Heavy Metal Masters and how can I stop receiving them?

We do not add users to WhatsApp groups. If you saved our number and sent us a message, you can stop receiving WhatsApp messages by deleting the Heavy Metal Masters WhatsApp number from your phone.

5. I’ve subscribed to push notifications and don’t want to receive them anymore. How can I opt-out?

You can opt-out from push notifications by removing the website permissions in the Notification settings of your browser.

6. How can I find out what personal information Heavy Metal Masters has on me?

Please refer to the section below entitled ‘Request for record of personal information or data removal’.

7. How can I receive more relevant content from Heavy Metal Masters?

We are creating a preferences page where you can manage what you receive from us. This will streamline your interests and ensure you never miss out on relevant listings and offers.

8. Where did Heavy Metal Masters get my personal information from?

We might have received your information when you registered as a seller on Heavy Metal Masters or filled in various forms as a user/customer. If you want to know exactly where we got your information from, please send an email to info@heavymetalmasters.com with the subject line ‘Request for origin of personal information’.

9. I suspect somebody illegally gained access to my personal information through Heavy Metal Masters. What should I do?

   Thank you for bringing this to our attention. Please refer to the section below titled ‘Complaints procedure’ for the next steps.

10. Is my personal information secure?

 Yes. Heavy Metal Masters is committed to protecting your personal information. We do not share your personal information with other individuals or organizations without your permission, except as required by law. We do not sell, communicate, or divulge your information to any external marketing lists.

11. What measures do Heavy Metal Masters take to ensure the security of my data?

 We use appropriate security measures to preserve the confidentiality of your information. All personal information you supply is protected according to the POPI Act. You can access, modify, or ask us to delete your personal information at any time. For any questions regarding this policy, please contact us at info@heavymetalmasters.com 

12. What will my personal information be used for?

We use your information to improve your experience on our site. With your permission, we may use your personal information to send you newsletters with relevant information and the best deals. We may also contact you on behalf of third-party vendors about offerings that may interest you, always related to your interactions with our website.

Request for Record of Personal Information or Data Removal

If you would like a record of the personal information we have on our system, or if you want your data removed, please fill in the form below or send an email to info@heavymetalmasters.com Include the following information in your email:

– Your name and surname

– Proof of identity (copy of your ID, driver’s license, or passport)

– The email address and/or contact number associated with your account

– What you want us to do (e.g., send you a record of your personal information or delete all data associated with your email address and/or contact number)

Please note that it could take up to five workdays for your request to be completed.

Complaints Procedure

If you believe that we sent you unsolicited communications or that an unauthorized party gained access to your personal information via our system, please send an email to info@heavymetalmasters.com  Include the following information in your email:

– Your name and surname

– Proof of identity (copy of your ID, driver’s license, or passport)

– The email address and/or contact number that received the unwanted communication

– The date(s) and time(s) that the email address and/or contact number received the communication

– The actual communication, if possible, or an indication of the contents to help us identify it

For a possible data breach, if you suspect an unauthorized party gained access to your personal information through Heavy Metal Masters, include the sender’s information and the unsolicited material as an attachment.

If you are registered with Heavy Metal Masters, please indicate whether you would like us to delete your account or assist you in managing your preferences.